Terms and Conditions of Use

These terms and conditions were last updated on 31st January 2020 (31.01.20)

PART 1: THE PARTIES, BINDING AGREEMENT, and INTERPRETATION

VIA and VIA IOM ("us", "we", "our", the “Company”) operates the website viaiom.co.uk and the VIA IOM and VIA IOM Driver mobile applications, in connection with providing VIA’s online platform that connects Passengers and Drivers in the Isle of Man (the "Service"). This Service is provided by VIA LTD a company incorporated in the Isle of Man (Company number 130294C) having its registered office at SUITE 3, 1ST FLOOR, THE JET CENTRE, ISLE OF MAN AIRPORT, IM9 2RJ  Isle of Man (“the Company”) and is intended for use as is. VIA and VIA IOM are registered business names of the Company

These Terms and Conditions of Use (“Terms”) apply to your visit to and your use of the Website and the “VIA IOM” or “VIA IOM” Driver” mobile applications (“the VIA Apps”) provided through the Service as well as to all other information, recommendations and/or services provided to you on or through your use of the Service, the Website and the VIA Apps and form a legally Binding Agreement between VIA and users of the Service

You accept these Terms every time you use the Service. If you do not accept these Terms, you must not use the Service

By downloading or using the VIA Apps, these user terms will automatically apply to you-you should make sure that you read them carefully before using the Service or either of them

Defined terms

“Account” means a user account and profile as required for registration for use of the Service “Act” means the Road Transport Act 2001 of the Isle of Man and any regulations made pursuant to the Act

“Binding Agreement” means the agreement between users of the Service and VIA and its affiliates and subsidiaries where applicable, and includes these Terms and the Privacy Policy “Booking” means a reservation made by a Passenger with a Driver via the Service “compilation” means the collection, arrangement, and assembly of VIA Content

“content” or “contents” as used generally in these Terms means any text, graphics, images, music, software (excluding the Service), audio, video, information or other materials.

“Driver” means the holder of the relevant PPV Drivers’ license and badge who is licensed by the RTLC to carry out private hire bookings in accordance with the Legislation “Driving license” means a license (other than a provisional license) under paragraph 6 of Schedule 3 to the Road Traffic Act 1985 of the Isle of Man

“ETA” means the expected time of arrival calculated in accordance with the Fare Estimation when you request a Ride

“Fare Estimation” means the estimated price of a Ride based on your pick-up location and destination entered using the shortest available route and calculated using price per mile (distance x price) + price per minute (time x price)

“Legislation” means section 40 of the Road Transport Act 2001 of the Isle of Man and any related local government regulations pertaining to the operation of public passenger vehicles and licensing requirements on the Isle of Man

“Operating Centre” in relation to a vehicle, means the base or center at which the vehicle is normally kept, and references to an operating center of a registered Operator or the holder of an Operator's license are references to any place which is an operating center for vehicles used under the registration or Operator's license

“Operator's licence” means a passenger vehicle operator's licence “Passenger” means a user of the Service other than the Driver “Peak hours” means the busiest hours of each day, such as during traffic at rush hour and at times when a lot of Passengers are using the Service at the same time such as at the weekends or any other time when Drivers availability may be limited due to high demand “post” and “posting” means

submitting, transmitting, sharing, uploading, publishing, displaying, or any similar action on the Service “PVO” means passenger vehicle operator within the meaning of the Act “PPV” means a public “Passenger vehicle” used commercially for the carriage of passengers “PPV Driver” means Taxi and Private Hire Car and Minibus Drivers, licensed with the RTLC “PPV Driver Badge” means the driver badge which displays the driver’s name,

licence number, photograph, and the licence expiry date, issued by the RTLC and must be worn or displayed in a visible position at all times “PPV Driver Licence” means the public passenger vehicle driver licence issued by the RTLC “regulations” means regulations made by the Isle of Man Department of Transport “Ride” means a ride taken through a Booking 

“Ride Fare” means the price paid for a Ride calculated using the Fare Estimation and adjusted according to the time taken to complete the Ride

“regulations” mean regulations made by the Isle of Man Department of Transport “RTLC” or “the Committee” means the Isle of Man Road Transport Licensing Committee which act as an independent tribunal body of the Isle of Man Government with responsibility for regulating the transport of passengers 

“Service” means the VIA online platform for connecting passengers and drivers in the Isle of Man

Terms” means these Terms and Conditions for use of the Service and include VIA’s Privacy Policy, which is incorporated by reference into these Terms 

“Third-Party Content“ means content and material posted by other users or third-party service providers

“Trips” means the completed and paid for Rides "VIA” and “VIA IOM" ("us", "we", "our", the “Company”) means VIA LTD, a private limited liability company incorporated and registered in Isle of Man with company number 130294C “VIA App” means the software applications “VIA IOM” and “VIA IOM” Driver” and related services provided by VIA pursuant to these Terms 

“VIA Content” means the contents of the Service including, but not limited to designs, text, graphics, images, video, information, ideas, logos, button icons, software, audio files, computer code, and other VIA content 

“VIA IP” means the intellectual property of VIA, including the VIA logo, other VIA logos, product names, the service and business names of VIA which may or may not also be trademarks of VIA

“VIA IOM App” or the “App” means or the software application available for download by users of the Service for use as a Passenger to make Bookings and request Rides “VIA IOM” Driver App” means the software application available for download by Drivers of PPV to enable them to connect to Passengers to accept Bookings and provide Rides “Wallet” means the online pre-payment facility which enables pre-paid amounts to be credited to the Wallet held in your Account profile and used to pay for future Rides

“Website” means viaiom.co.uk

You” and “users” shall mean all users of the Service

All those subject to these Terms are referred to as “users” for the purposes of this agreement and includes our Privacy Policy, which is incorporated by reference into these Terms (the “Binding Agreement”)

Unless otherwise defined in these Terms the terms used have the same meanings as in our Privacy Policy, which is accessible via the VIA app or Website

the section headings in these Terms are for convenience only and have no legal or contractual effect

PART 2: THE SERVICE, RIGHTS, and LICENCES

1. VIA Content ownership, intellectual property rights and license to use

1.1 VIA owns or has rights to all of the content we make available through the Service. VIA alone (and its licensors, where applicable) owns all right, title and interest, including all related intellectual property rights, in and to the Service. The Company name, the Company logo, and the product names associated with the Service and the VIA Apps are trademarks of VIA or third parties, and no right or license is granted to use them. You cannot use or display the VIA logo or VIA IP in any manner except with our prior written permission and as solely enabled by any link provided by us

1.2 VIA permits you, subject to these Terms, to access and use the Service and the VIA Content to make Bookings and request Rides on the App. Any other use not expressly permitted by these Terms is prohibited

1.3 You are not permitted to copy or modify the App, any part of the VIA Apps, or VIA’s IP and trademarks in any way

1.4 You are not permitted to attempt to extract the source code of the VIA Apps or attempt to translate the VIA Apps into other languages or make derivative versions. The VIA Apps and all the trademarks, copyright, database rights and other intellectual property rights related to it belong to VIA and/or-or its licensors where applicable

1.5 Unauthorised use of the VIA Content may infringe copyright, trademark and communications regulations and other applicable laws and is strictly prohibited by these Terms. You must preserve all copyright, trademarks, service marks, and other proprietary notices contained in the original VIA Content on any copy you make of the VIA Content. All VIA Content and the compilation of all VIAContent are the property of VIA or its licensors and are protected under copyright, trademark, and other laws

1.6 You Acquire no ownership in the VIA Content or content of others. You understand and agree that you will not obtain as a result of your use of the Service, any right, title or interest in or to such content delivered via the Service or in any intellectual property rights (including, without limitation, any copyrights, patents, trademarks, trade secrets or other rights) in the content

1.7 Certain materials made available for download from or through the Service may be subject to additional or different license terms and conditions. The Service contains content from users and other VIA licensors. Except as provided within these Terms, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any content appearing on or through the Service 

1.8 You agree to use the Service only for its intended purpose. You must use the Service in compliance with all privacy, data protection, intellectual property, and applicable laws

This license is revocable at any time without notice and with or without cause 

2. Reservation of rights VIA reserve the right to suspend or terminate your Account and prevent access to the Service for any reason, at our discretion. We further reserve the right to refuse to provide the Service to you in the future

3. VIA IOM App The VIA IOM App is a user-friendly platform for public use in the Isle of Man the purpose of which is to facilitate Ride requests received through the App by connecting users with nearby Drivers available to accept Bookings VIA uses the latest, modern and cutting-edge technology to provide our Service offering an enhanced user experience and added functionality and features

4. Use of the Service 

4.1.1 You must download and open the VIA IOM App to create an Account to use the Service. The VIA IOM App is available to be downloaded from the Apple App Store and Google Play Store under "VIA IOM" using your mobile device or smartphone

You may need to log-in by providing a username, password, and mobile phone number. VIA will use the number you provide to verify your Account

You may also sign up to use the Service and to create an account via Facebook or using your Google account login 

4.2 Your Account is personal to you, and should not be shared with anyone else, or allow them to access your Account. You are responsible for keeping your login details and account information accurate and safe at all times

Once the Account has been created and verified you can start using the VIA IOM App to make Bookings and request Rides

By using the Service you agree to these Terms and subsequent changes to these Terms. Your continued use of the Service means that you accept any changes

We may change, suspend, or discontinue any aspect of the Service at any time, including hours of operation or availability of the Service or any feature, without notice and are not liable for how this may affect you 

Activities on your Account 

5.1 As the Account holder you are responsible for all and any activity on your Account resulting from the use of your Account on the Service, and whilst accessing your Account and using the Service, however accessed (including, without limitation, If you make a Booking and multiple people are traveling in your party, you, as the Account associated with the Booking, are responsible for the conduct and behavior of everybody traveling in your party or for Bookings made by you on behalf of another person). If you or a member of your party do not act acceptable, we may prohibit your use of the Service at any time and at our sole discretion

5.2 You agree to use reasonable efforts to prevent unauthorized access to or use of the Service and to preserve the confidentiality of your username and password, and any device that you use to access the Service

If you have any reason to believe that your Account or login information has been compromised or that your Account has been accessed by anyone other than you, you agree to immediately notify VIA by email to contact@viaiom.co.uk 

Any losses to VIA or any other party resulting from the unauthorized use of your Account will remain your sole responsibility and you will indemnify VIA for any claims, fees, fines, penalties, and other liability incurred by us or others caused by or arising out of the unauthorized use of your Account or your breach of these Terms and your use of the Service

6 Your Account information and settings 

6.1 You represent and warrant that the information you provide to VIA upon registration to create an Account for use of the Service and at all other times is correct, up to date and complete 

 You may update your Account information and email preferences at any time by logging into the App and changing your settings under Edit profile or emailing us at contact@viaiom.co.uk 

7. Safety 

7.1 Your safety is our primary focus. Whilst you remain responsible for your own safety and should always exercise caution and common sense when using the Service as an added level of protection we have put the following safeguards in place to protect users of our Service:-

7.1.1 When you make a Booking the Driver profile photo, name, contact number and rating as well as the Passenger vehicle details will be visible to you 

7.1.2 All Drivers are verified with their personal information so that you know who is picking you up, as will we and you can track how far away the Driver is in real time using the App

7.1.3 You can rate your Driver and leave feedback for your Trips using Rate your Driver function of the App. You are encouraged to provide your feedback to us if any of the Bookings made using the Service and provided to you by a Driver do not conform to your expectations. We may prohibit a Driver’s use of the Service at any time and at our sole discretion if it is found that a Driver has acted in a manner deemed to be inappropriate in accordance with these Terms or in breach of the Driver Terms of Use 

7.1.4 VIA’s one-touch SOS facility within the App ensures that you are only one tap away from assistance if required at any time

7.2 By way of further guidance and to address any safety concerns you may have the RTLC has issued a Consumer/Safety guide to PPV licensing, entitled ‘Get Home Safely’ which is available for download via the below link: https://www.gov.im/media/1352567/gethomesafely.pdf

8. Ride Fares and payment calculations 

8.1 VIA provides the Service to you for free and does not charge a fee for its use. You will be charged a Ride Fare when your Ride is complete

8.2 Ride Fares start with a base amount (“Base Fare”) which is used to provide an Estimated Fare for your Ride, using your pickup location, destination, the type of vehicle you select and ETA and is calculated on a per mile basis using the shortest available route (“Distance Fare”). The Estimated Fare will be adjusted according to the time taken to complete the Ride and is updated live through the VIA IOM App

8.3 To make a Booking you must enter your destination using the ‘Where to?’ function on the VIA IOM App and choose your Passenger vehicle and Ride options

8.4 Estimated Fare 

8.4.1 The calculation used to provide you with an Estimated Fare is: “Price per mile (distance x price) + Price per minute (time x price) = Estimated Fare” 

8.4.2 To confirm a Booking you must then select the “Ride Request” function on the VIA IOM App to connect you to your nearest Driver 

8.4.3 When the Booking is made you will receive confirmation of your Booking ID, the Base Fare and Distance Fare used in the Estimation Fare calculation 

8.5 Ride Fare 

8.5.1 The Ride Fare that applies to the Ride will be adjusted according to any difference between the ETA used to calculate the Estimated Fare and the actual time taken for the Ride. The time difference will be used to calculate the price per minute and will then be added or subtracted from the Estimated Fare to provide you with the Ride Fare 

The calculation used to provide you with a Ride Fare is

“Estimated Fare +/- price per minute (time difference x cost) = Ride Fare” 

8.5.2 All fares are non-refundable and are exclusive of tax

8.6 Please note that during Peak hours charges will be varied based on the availability of Drivers in the vicinity of the Passenger’s pickup location

8.7 You can pay for your Ride using cash or card or using credits held in your Wallet. Card payments are processed through the VIA IOM App at the end of your Trip and the receipt is available on the App 

9. Credit top-ups, promotions, and coupon codes

9.1 You may make top-up payments to your Wallet credit for payment of your future Rides. Payments made to your Wallet are non-refundable and credits may only be used for your use of the Service 

9.2 VIA may offer promotions and coupon codes with varying features and rates that may be applied to your future Rides or credited to your Wallet. Promotions and coupon codes are valid until there stated an expiration date

10. Cancellation If you cancel a Ride Request after a Driver has accepted your Booking or you are not present at the pickup location confirmed in your Booking VIA reserve the right to charge you the Estimation Fare provided to you prior to making the Ride Request. Repeated cancellations of this nature or instances of no-shows may result in the suspension of your Account, at VIA’s sole discretion

11. Your Booking 

11.1 The Service provided by VIA when you make a Booking through the VIA App includes:

11.1.1 Connecting Passengers with a nearby Driver to make a Booking as requested by the Passenger using the “Request Ride” function in the VIA IOM app 

11.1.2 Viewing your Ride details

11.1.3 Keeping records of Bookings, including your pick-up location, Ride start time, destination point and Ride end time for your Trips 

1.1.4 Monitoring your use of the Service, your ratings and conduct

11.1.5 Tracking and remotely monitoring Rides booked through the App

11.2 In each case in accordance with any relevant provisions of the Act or applicable law

12. Connecting Passengers with Drivers

12.1 Through the use of the Service provided to you when you download the App, VIA is able to facilitate the way in which you make a Booking and connect you with suitable Drivers in the areas in accordance with your Ride options and confirmed pickup location

12.2 VIA is not a holder of a PPV or Operator’s license and is not an operator within the meaning of the Act and does not provide or intend to provide transportation services or operate any Operating Centre in relation to the provision of the Service in accordance with these Terms

12.3 All Rides are provided to a Passenger by the Driver identified in the Booking confirmation when using the Service and VIA IOM App

12.4 The Driver must be licensed in the Isle of Man to use the Service and a Booking made by you can only be accepted by a person that holds a relevant operator's license in accordance with the Legislation

12.5 VIA has no responsibility and cannot be held liable for any Rides provided to you by a Driver

13. Accepting a Booking

13.1 For the purposes of the Legislation, the Driver accepts Bookings received by the Driver using the VIA IOM Driver App and is subject to all statutory and regulatory obligations and liabilities with respect to that activity as set out in the Driver Terms of Use (hyperlink)

13.2 You can use the VIA IOM App to track your Driver’s location, you will also be able to contact and speak to the Driver through the App

13.3 If you have any lost property queries relating to a Ride you can contact the Driver directly to resolve the situation or contact us at contact@viaiom.co.uk with details of your Ride and your Driver

13.4 The rates that apply to the Ride accepted by the Driver are updated live on the App when you reach your destination

14. Restrictions on use of the Service

14.1 Children and minor

4.1.1 VIA’s Services are not directed to anyone under the age of 16. No one under the age of 18 is permitted to register with or use the Service without the consent of a parent or guardian

14.1.2 If you are under the age of 18, by registering for and using the Service, you warrant and represent that you have consent to do so from a parent or guardian. If you are a parent or guardian of a minor who has registered for or used the Service without your consent, please contact us at contact@viaiom.co.uk 

14.1.3 If you are under 18 years of age, you represent and agree that you possess the legal consent of your parent or guardian to access and use the Service. No part of the Service is directed to children under the age of 13. If you are under 13 years of age, you must not use or access the Service at any time or in any manner 

14.2 Prohibited uses 

The following uses of the Service are prohibited. You must not:

14.2.1 attempt to interfere with, harm, reverse engineer, steal from or gain unauthorized access to the Service, user accounts, or the technology and equipment supporting the Service

14.2.2 frame, mirror or link to the Service without permission

14.2.3 use data mining, robots, web spiders, viruses or worms or other data gathering devices on or through the Service, including any program which may make multiple server requests per second, or unduly burden or hinder the operation or performance of the Service 

14.2.4 post incomplete, false, or misleading information, impersonate another person or misrepresent your affiliation with a person or entity

4.2.5 disclose personal information about another person, or post, send or store infringing, obscene, threatening, libelous or otherwise tortious material, including material that is harmful to children, violates the rights of third parties, or is intended to harass, abuse, or degrade another person

14.2.6 sell, transfer, or assign any of your rights to use the Service to a third party without VIA’s express written consent 

14.2.7 post advertising or marketing links or content, including spam or otherwise duplicative and unsolicited messages, except as specifically allowed by these Terms 

14.2.8 use the Service in an illegal way or to commit an illegal act in relation to the Service or that otherwise results in fines, penalties, and other liability to VIA or others

SECTION 3: THIRD PARTIES, DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, MODIFICATION, JURISDICTION, COMPLAINTS, ENTIRE AGREEMENT and WAIVER

15. Third-Party content disclaimers, limitations, and prohibitions

15.1 You are responsible for your actions when using and relying on the Service or content available on the Service 

15.2 VIA does not represent or guarantee the accuracy or reliability of Third-Party Content. You accept that any reliance on such material will be at your own risk. By using the Service you accept the risk that you might be exposed to content that is objectionable or otherwise inappropriate. VIA does not endorse any, nor is it responsible for, Third-Party Content on the Service

15.3 VIA may review and remove any Third-Party Content at any time for any reason, including activity which, in its sole judgment breaches these Terms, is contrary to applicable laws, rules, or regulations; is abusive, disruptive, offensive or illegal or infringes the rights of or harms or threatens the safety of users of the Service

15.4 VIA does not make any representations about accuracy, reliability, completeness, or timeliness of any contents of the Service nor do we make any representations about accuracy, reliability, completeness, or timeliness of any data from a third-party service provider or the quality or nature of third-party products or services obtained through the Service. Use the Service at your own risk

16. Third-Party websites and promotions

16.1 The Service may include links to third-party websites and applications, including opportunities to purchase goods and services from or participate in promotions of our business partners, charities, sponsors or other third parties. You are responsible for determining whether you want to access or use them

16.2 VIA is not responsible for and does not endorse any features, content, advertising, products, or other materials on other websites or applications. You assume all risk and we disclaim all liability arising from your use of them. We make no representations and disclaim all liability of specific results from the use of the Service. We do not guarantee the quality or accuracy of any content you view using the Service or other websites

16.3 If you participate in a promotion offered by VIA through your use of the Service, you agree to the rules that govern that promotion, which may contain specific requirements about how your Personal Information (as defined in VIA’s Privacy Policy) is used, including allowing the sponsor of the promotion to use your name, voice and/or likeness in advertising or marketing associated with the promotion. You are advised to review VIA’s Privacy Policy regularly which is incorporated by reference into these Terms 

17. Disclaimer of warranties

17.1 You use the Service at your own risk. VIA makes no warranties or guarantees

17.2 You expressly understand and agree that your use of the service is at your sole risk, and the service is provided on an “as is” and “as available” basis and VIA expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, warranties as to products or services offered by businesses listed on the Service, implied warranties of merchantability, fitness for a particular purpose, and non-infringement

17.3 VIA makes no representation or warranty as to the reliability, safety, timeliness, quality, suitability or availability of any services obtained from third parties through the use of the Service

17.4 You acknowledge and agree that the entire risk arising out of your use of the Service and any third-party services remains solely with you, to the maximum extent permitted by law

8. Limitation of VIA’s liability

18.1 VIA is not liable for the actions of users when they use the Service

18.2 To the extent permitted by applicable law, VIA will not be liable to users of the Service in any way, whether such liability arises in contract by way of indemnity or otherwise, tort (including negligence), misrepresentation, breach of statutory duty, restitution or otherwise) for any theft or loss of your or any other person's property in connection with the Service or a Booking

18.3 VIA is not liable for the use of our Service resulting in the following:

18.3.1 any Booking that has not been accepted 

18.3.2 any loss, damage, costs, expenses or liability suffered by anyone other than you in connection with your use of the VIA App

18.3.3 any losses that could not reasonably be expected to result from VIA’s negligence or breach of these Terms 

18.3.4 any loss relating to your business or the business of your employer or any other person 

18.3.5 any loss of profits, loss of revenue, loss of opportunity, loss of business or employment (whether or not such loss could be reasonably expected to flow from VIA’s negligence or breach of these Terms); or 

8.3.5 any other loss, damage, costs, expenses or liability that you suffer in connection with the Booking, except to the extent that VIA fails to perform its obligations to you to the standard of a diligent and professional provider of the Service

18.4 Nothing in these Terms will limit or exclude VIA’s liability to you for personal injury or death caused directly by VIA’s negligence

19. Applicable law

19.1 The Booking, the use of the Service and VIA Apps and these Terms, and all non-contractual obligations arising in any way whatsoever out of or in connection with the Booking, the Service or these Terms shall be governed by and construed in accordance with the laws of the Isle of Man

19.2 Any dispute, claim or the matter of difference arising out of or relating to the Booking, Service or these Terms shall be subject to the exclusive jurisdiction of the Isle of Man courts

20. Resolving complaints

20.1 VIA is committed to resolving complaints relating to the Service we provide to you. If for any reason you are not entirely satisfied with any aspect of the Service resulting from your use of the Service or believe that VIA is in breach of any of these Terms relating to the Service provided by us please bring your concern to our attention and

we will use our best endeavors to resolve this with you and to rectify the matter where possible to the mutual satisfaction of both parties. Please email VIA at contact@viaiom.co.uk so that we may consider any feedback, questions, and complaints received from you relating to the Service or these Terms

20.2 VIA is not responsible for any disputes or disagreements between you and the Driver relating to a Booking or any third party that you interact with using the Service. In using the Service you assume all risks associated with dealing with the Driver and third parties. You agree to resolve disputes directly with the Driver or other party and release VIA of all claims, demands, and damages in disputes among users of the Service 

20.3 If for any reason you are unable to resolve your complaint relating to a Booking accepted by a Driver directly with the Driver in the first instance, you may email VIA at contact@viaiom.co.uk so we can consider any feedback, questions, and complaints received from you relating to your Bookings

20.4 If you experience a problem or have any concerns or complaints about a Driver or the service provided by a Driver you also have the right to make a written complaint at any time to the RTLC office at RTLC@gov.im

20.5 In accordance with our Privacy Policy you have the right to access the information that we hold on you and your use of the Service. If required, and on your request VIA will provide you with such information to assist you to identify the Driver and/or the Passenger vehicle and to confirm other details of the Booking as may be required by the RTLC to support your complaint, such as the date, start and end time of the Ride, pickup and drop off locations. Other than in relation to our obligations to you under these Terms and our Privacy Policy relating to your Personal Information you agree not to involve VIA in any such disputes. If you would like to access any information that we hold on you through your use of the Service or otherwise, please send an email to contact@viaiom.co.uk 

21. Communications

21.1 VIA may communicate with you by email, SMS text messages or posting a notice on the Service or by private messages on social media such as Messenger or other social media messages or electronic communications to the email address, mobile phone number or social media platform you provide to us or contact us by:- 21.1.1 when you register with the Service 

21.1.2 to verify your Account 21.1.3 when you make a Booking

 21.1.4 when your Passenger vehicle is approaching the designated pick-up point 

21.1.5 when your Passenger vehicle is at the designated pick-up point 

21.1.6 when you reset your password with the Service, and 

21.1.7 for informational and operational purposes, such as account management, customer service, and promotions, or system maintenance and to facilitate our communications to you and improve our Service. Text message and data rates, as determined by your mobile and wireless provider may apply

21.2 By registering with the Service, you agree to receive email communications from us at the email address you provided to us for customer service-related purposes

21.3 You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. VIA make every effort to process all unsubscribe requests promptly 

21.4 By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may request that we provide notice of security breaches in writing

21.5 You may not “opt-out” of Service-related communications such as account verification, texts informing you of where your Passenger vehicle is located and the status of your live Rides, receipts, reminders, changes or updates to features of the Service, technical and security notices 

22. Entire agreement

These Terms constitute the entire agreement between you and VIA in relation to your use of the Service. VIA’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms shall remain in full force and effect

23. Contact us

We appreciate hearing from our users and welcome your comments regarding the Service

If you have any questions or suggestions about these Terms or improving our procedures or Services to you or if you wish to compliment the service provided by a Driver, you can contact VIA:-

By email: contact@viaiom.co.uk

By post: SUITE 3, 1ST FLOOR, THE JET CENTRE, ISLE OF MAN AIRPORT, IM9 2RJ

By phone: +44 (0) 1624 653783

24. Revisions to these Terms

VIA keeps its terms and conditions of use under regular review and we may update our Terms from time to time as required to accommodate the changing needs of our business. We aim to update our Website regularly and may change the content, including these Terms at any time. You are advised to review the Terms and any updates periodically. We will notify you of any changes by posting an updated version of the Terms on this page. These changes are effective immediately after they are posted on this page. Your continued use of the Service after a change to these Terms constitutes your binding acceptance of these Terms

This version of the Terms and Conditions takes effect from 31st January 2020 (31.01.20)

These Terms and Conditions were last reviewed on 31st January 2020 (31.01.20)